GENERAL TERMS OF SERVICE
• We strongly recommend checking accepted items upon receipt. Any complaints must be reported to the courier at the time of receipt. It is understood that later complaints are significantly harder to satisfy, as it is difficult to prove that the item was not used afterward. Complaints are accepted via e-mail at swandry.info@gmail.com in Estonian.
• If the item is particularly valuable, Adoxa OÜ requests prior notification. Otherwise, the item is assumed to be of standard value.
• Completed items are stored for free for 1 month after the agreed pickup time; thereafter, a storage fee of 1 EUR/day applies.
• If the client fails to collect cleaned items within 6 months, Adoxa OÜ has the right to destroy or donate them for charity.
• Disputes are resolved by agreement. Expert opinions may be used as evidence. All damages are compensated according to the law.
• For service quality, Adoxa OÜ may temporarily record telephone conversations.
• Adoxa OÜ premises are under video surveillance to verify declarations and transactions.
SERVICE CONDITIONS
• By using Adoxa OÜ services, you agree to these terms.
• The client voluntarily provides personal data for personalized service. Data is not shared with third parties.
• If the client remains anonymous, Adoxa OÜ’s liability is limited due to the inability to verify ownership.
• Anonymous clients must present a receipt to collect items.
• Client name, phone number, and address are known only to Adoxa OÜ. Orders are labeled with a number to ensure 100% anonymity.
Situations where Adoxa OÜ’s Responsibility is Limited
• Cleaned items remain used, not new.
• Some stains may not be removed.
• Cleaning inherently causes material wear.
• Without correct manufacturer instructions, proper cleaning results are not guaranteed.
• Pre-existing damage or hidden defects may cause problems.
• Accessories (buttons, zippers, decorations) may deteriorate.
• Adoxa OÜ is not responsible for items forgotten in pockets.
• Items may bleed color during cleaning.
ROMAN BLINDS: • Small rings may break, and shrinkage up to 30% can occur. Cleaning is 100% at the client’s risk.
• Installation is only done if Adoxa OÜ also removes the blinds.
• For blinds higher than 3.5 meters, a 50% surcharge applies for removal and installation.
CURTAINS: • Shrinkage up to 30% and creasing marks are possible.
• Old fabrics may become fragile and tear.
Additionally:
IMPORTANT: We do not clean silk, silk-mix, or glued viscose rugs!
NB! Rugs with urine, vomit, or other strong odors will incur a 50% surcharge.
IMPORTANT: All rug cleaning is entirely at the client’s risk.
Kind regards,
Adoxa OÜ